Website Terms & Conditions

National Arrow & Emergency– WEBSITE TERMS & CONDITIONS OF USE
Date:   MAY 2021
National Arrow & Emergency PTY LTD ABN 11 159 660 125
of 11 Hilldon Court, Nerang Queensland, 4211

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
  1. Acceptance of Terms
    1. Welcome to the NATIONAL ARROW & EMERGENCY Pty Ltd (“NATIONAL ARROW & EMERGENCY”) website (“Website”). NATIONAL ARROW & EMERGENCY provides services to you subject to the following terms and conditions of use (“Terms of Use”), which may be amended by us from time to time with no notice to you.  When using any NATIONAL ARROW & EMERGENCY service you are also subject to any rules or guidelines which may be posted or emailed from time to time.  All such rules or guidelines are hereby incorporated by reference into these Terms of Use.  You should visit the Website regularly to ensure that you are aware of any changes to these Terms of Use.
    2. Your continued use of the Website constitutes an affirmative, acknowledgment and agreement by you that you accept and agree to abide and be bound by these Terms of Use and any amendments.
    3. These Terms of Use will be governed by and construed in accordance with the laws of Queensland, Australia.  You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Queensland.  If any provision of this agreement is found to be invalid or unenforceable by a court of law, that clause will be severed from these Terms of Use and such invalidity or unenforceability will not affect the remainder of the Terms of Use which will continue in full force and effect.
    4. For the purposes of these Terms of Use, “Content” means material such as text, software, images, audio, and video and includes links to all such material, made available by NATIONAL ARROW & EMERGENCY via the Website.
  2. Accuracy of Information
    1. All material on the Website is provided in good faith. It is derived from sources believed to be accurate and current as at the date of publication.  Your use of the Website is at your sole risk.  Access to the Website is provided on an ‘as available’ basis. Neither NATIONAL ARROW & EMERGENCY, its related bodies corporate nor its or their directors or employees make any representation or warranty that:

      (a) any material on the Website will be reliable, accurate or complete (nor do they accept any responsibility arising in any way for errors in, or omissions from that material); or

(b) your access to the Website will be uninterrupted, timely or secure.  

  1. NATIONAL ARROW & EMERGENCY will not be liable for loss resulting from any action or decision by you in reliance on the information on the Website, nor any interruption, delay in operation or transmission, virus, communications failure, Internet access difficulties, or malfunction in equipment or software.
  2. Limitation of Liability
    1. NATIONAL ARROW & EMERGENCY and its related bodies corporate attempt to be as accurate as possible in the description and images of products.  However, NATIONAL ARROW & EMERGENCY does not warrant that product descriptions and or images are accurate, complete, reliable, current, or error-free. As such all images used are for illustrative purposes only, and actual products may vary.
    2. The Competition and Consumer Act 2010 (Cth) and similar state and territory legislation in Australia may confer rights and remedies on you in relation to the provision by National Arrow & Emergency of goods or services on the web site which cannot be excluded, restricted, or modified (“Non-excludable Rights“).  NATIONAL ARROW & EMERGENCY does not exclude any Non-excludable Rights but does exclude all other conditions and warranties implied by custom, law, or statute.
    3. Except as provided for by the Non-excludable Rights:
      (a) all Content is provided “as is” and “as available” without warranties or guarantees of any kind, either express or implied;
      (b) NATIONAL ARROW & EMERGENCY and its suppliers expressly disclaim all warranties of any kind, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose,
      (c) NATIONAL ARROW & EMERGENCY does not warrant that:
          (i) the functions contained in any Content or any Communications Facility (as defined in clause 8.2) or your access to the Website will be uninterrupted or error-free;
          (ii) any defects will be corrected; or
          (iii) the Website or the server which stores and transmits Content to you are free of any viruses, ‘logic bombs’, ‘Trojan Horses’, ‘worms’, corrupted data or files, malicious software  or any other such harmful components which may damage or alter computer systems or data (“Harmful Components”); and
      (d) NATIONAL ARROW & EMERGENCY does not warrant or make any representation regarding your access to, or the results of your access to, the Website (including any related or linked web sites) or any Content in terms of correctness, accuracy, timeliness, completeness, reliability or otherwise.
    4. To the maximum extent permitted by law, under no circumstances (including, but not limited to, any act or omission on the part of NATIONAL ARROW & EMERGENCY) will NATIONAL ARROW & EMERGENCY or its related bodies corporate be liable for any indirect, incidental, special and/or consequential damages or loss of profits, revenue or goodwill whatsoever which result from any use or access of, or any inability to use or access, the Website or any Content. You expressly acknowledge and agree that NATIONAL ARROW & EMERGENCY does not exert control over users of the Website (including individuals referred to on the Website as guests and experts) and is not liable either for their opinions or their behaviour, including any information and/or advice and any defamatory statements or offensive conduct.
    5. To the maximum extent permitted by law, NATIONAL ARROW & EMERGENCY’s liability for breach of any implied warranty or condition which cannot be excluded is limited, at the option of NATIONAL ARROW & EMERGENCY, to the following:
      (a) in the case of services supplied or offered by NATIONAL ARROW & EMERGENCY;
         (i) the supply of the services again; or
         (ii) the payment of the cost of having services supplied again; and
      (b) in the case of goods supplied or offered by NATIONAL ARROW & EMERGENCY:
         (i) the replacement of the goods or the supply of equivalent goods;
         (ii) the repair of such goods;
         (iii) the payment of the cost of replacing the goods or acquiring equivalent goods; or
         (iv) the payment of the cost of having the goods repaired.
  3. Indemnity

You agree to indemnify NATIONAL ARROW & EMERGENCY and its related bodies corporate (and the officers, agents, partners, and employees of each of these) against all loss, liability, claim or demand arising out of or in connection with your intentional, wilful, malicious or negligent misuse of the Website.

  1. Copyright
    1. This Website contains Content which is protected by copyright, trademark, and other laws.  Except where expressly permitted by these Terms of Use and excluding the temporary copy held in your computer’s cache memory, the Content on this Website may not be used, copied, reproduced, displayed, published, stored in a retrieval system, altered, transmitted in any form or by any means, in whole or in part (except where such use constitutes ‘fair dealing’ under the Copyright Act 1968 (Cth), for any purpose whatsoever (including, but not limited to, personal or non-commercial use), without the prior written consent of NATIONAL ARROW & EMERGENCY or the appropriate supplier or licensor of NATIONAL ARROW & EMERGENCY.  You may not use any part of the Content on this Website to establish, maintain or provide, or assist in establishing or maintaining or providing your own publications, website or other means of distribution without the prior written consent of NATIONAL ARROW & EMERGENCY or the appropriate supplier or licensor of NATIONAL ARROW & EMERGENCY. 
    2. Any use of the Content on this Website pursuant to these Terms of Use must contain an acknowledgement that NATIONAL ARROW & EMERGENCY or the appropriate supplier or licensor of NATIONAL ARROW & EMERGENCY is the legal owner of the Content.
    3. All software used on this Website is the property of NATIONAL ARROW & EMERGENCY or its software suppliers and is protected by Australian and international copyright laws.
  2. Names and Logos
    1. The NATIONAL ARROW & EMERGENCY name and logo and the names and logos of NATIONAL ARROW & EMERGENCY products (“Names & Logos”) form a part of the established corporate brand and image of NATIONAL ARROW & EMERGENCY and its related bodies corporate, which NATIONAL ARROW & EMERGENCY considers to be a significant proprietary asset.  Unless the prior written consent of NATIONAL ARROW & EMERGENCY is obtained, you agree to not use any of the Names & Logos in any way including, but not limited to:   
      (a) in, or as the whole or part of your own trademarks;
      (b) in connection with activities, products or services which are not NATIONAL ARROW & EMERGENCY activities, products or services;
      (c) in a manner which may be confusing, misleading or deceptive; or
      (d) in a manner that disparages NATIONAL ARROW & EMERGENCY or the information, products or services of NATIONAL ARROW & EMERGENCY(including this Website);
      or otherwise hold yourself out as being associated with, related to or connected with NATIONAL ARROW & EMERGENCY or its business.
    2. Other product and company names or logos mentioned or displayed on this Website from time to time may be the trademarks of other people or entities.  Nothing displayed on this Website should be construed as granting any licence or right of use of any trademark displayed on this Website, without the express written permission of the relevant owner.
    3. Any use of the Names & Logos or the names and logos of other people or entities pursuant to these Terms of Use must contain an acknowledgement that NATIONAL ARROW & EMERGENCY or the other person or entity is the legal owner of such names and logos.
  3. Registration
    1. In consideration of your use of the Website, you agree to:
      (a) provide true, accurate, current, and complete information about yourself as prompted by the Website’s registration form (such information being the “Registration Data“); and
      (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete.
    2. You must provide your real name and email address when providing Registration Data.  If you provide any information that is untrue, inaccurate, not current, or incomplete, or if NATIONAL ARROW & EMERGENCY has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, NATIONAL ARROW & EMERGENCY has the right to suspend or terminate your account and refuse any and all current or future use of the Website (or any portion thereof).
    3. If you use the Website, you are responsible for maintaining the confidentiality of your Registration Data and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
  4. Electronic Communications and Your Conduct
    1. When you visit the Website or send an email to us, you are communicating with us electronically.  You also consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
    2. The Website may contain electronic bulletin boards, chat rooms and other communication facilities which provide for feedback by users to NATIONAL ARROW & EMERGENCY, real-time interaction between users (including individuals referred to as guests and experts) and other electronic messaging and notice services (“Communication Facilities“).
    3. It is a condition of your use of any Communication Facility and your access to the Website that you do not do any of the following:
      (a) restrict or inhibit any other user from using or enjoying any Communication Facility;
      (b) post or transmit any unlawful, threatening, abusive, defamatory, obscene, vulgar, pornographic, profane or indecent information or material of any kind including, without limitation, any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law;
      (c) post or transmit any material of any kind which violates or infringes upon the rights of any other person, including material which is an invasion of any privacy or publicity rights or which is protected by copyright, trademark or any other proprietary right or derivative works with respect thereto, without first obtaining permission from the owner or relevant right holder;
      (d) post or transmit any material of any kind which contains Harmful Components;
      (e) post, transmit or in any way exploit any material of any kind for commercial purposes or which contains any promotional material or advertising;
      (f) delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded; or
      (g) download any file posted by any other user of a Communication Facility if you know, or reasonably ought to know, that the file cannot legally be distributed in such manner.
    4. NATIONAL ARROW & EMERGENCY may from time to time monitor or review any Contributions (as defined in clause 9.1) posted in its Communication Facilities.  While NATIONAL ARROW & EMERGENCY reserves its right to edit, refuse to post or to remove any information and/or materials (in whole or in part) that in NATIONAL ARROW & EMERGENCY’s sole discretion is in any way objectionable or in violation of any applicable law or the Terms of Use, NATIONAL ARROW & EMERGENCY has no obligation whatsoever to monitor any Communication Facility or to edit, delete or refuse to post such Contributions, nor is NATIONAL ARROW & EMERGENCY responsible for such Contributions being posted in any Communication Facilities (including any information, comments and/or advice of any individual referred to as guest or expert whose statements on the Website are solely their own). You expressly acknowledge and agree that the Communication Facilities provide a means of public and not private communications.
    5. NATIONAL ARROW & EMERGENCY reserves the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials which violate any applicable or relevant law.
  1. Contributions
    1. NATIONAL ARROW & EMERGENCY may permit you to make, share, publish, post, store or upload information including data, text, video, still images, audio, or other material on the Website (“Contributions”).  You retain sole responsibility for and accept all liability for all Contributions you make to the Website and NATIONAL ARROW & EMERGENCY disclaims all liability in connection with Contributions.  NATIONAL ARROW & EMERGENCY assumes no responsibility for monitoring any Contributions and does not endorse any Contributions.  NATIONAL ARROW & EMERGENCY is under no obligation to treat your Contributions as confidential.
    2. NATIONAL ARROW & EMERGENCY may at any time, without liability to you, remove, alter, or disable access to any or all your Contributions in its sole discretion and without prior notice to you.
  2. Grant of Licence to NATIONAL ARROW & EMERGENCY
    1. By placing any Contributions, information or other material on the Website (including posting messages, uploading files, inputting data or engaging in any other form of communication), you grant to NATIONAL ARROW & EMERGENCY and its related bodies corporate a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide licence to do the following in respect of the Contributions, information or material:
      (a) use, copy, sublicense, redistribute, adapt, transmit, publish and/or broadcast, publicly perform or display; and
      (b) sublicense to any third parties the unrestricted right to exercise any of the foregoing rights granted.
    2. The foregoing grant includes the right to exploit all proprietary rights in any such information or other material, including but not limited to rights under copyright, trademark, service mark or patent laws under any jurisdiction worldwide.  You expressly waive in favour of NATIONAL ARROW & EMERGENCY and any other party authorised by NATIONAL ARROW & EMERGENCY all moral rights and any similar rights in any jurisdiction which you may have or hereafter acquire in respect of any relevant communication or other material. At the request and expense of NATIONAL ARROW & EMERGENCY, you will execute and deliver to NATIONAL ARROW & EMERGENCY such instruments and take such other actions as may be required to carry out this grant of licence and waiver.
  3. Security
    1. At NATIONAL ARROW & EMERGENCY, we take your online security very seriously.  As such, we have prepared the following guidelines and information to help you enjoy trouble free browsing when visiting our web site or interacting with us:
      (a) NATIONAL ARROW & EMERGENCY will never ask you to provide personal information like your bank details, credit card details, your address, driving licence or passport numbers via email; and
      (b) If you’re making an online purchase from NATIONAL ARROW & EMERGENCY and are required to provide us with your bank or credit card details, this will be carried out within a secure browser window.  Check that a locked padlock symbol appears at the foot or top of the browser in which you are entering your details.  The URL should also change, to start with ‘https://…’ instead of ‘http://…’
      Please report any suspicious activity to NATIONAL ARROW & EMERGENCY immediately.
  4. Third party links and advertising
    1. Hyperlinks and pointers to websites operated by third parties will appear on the Website from time to time.  These websites do not form part of the Website and are not under the control of NATIONAL ARROW & EMERGENCY or its related bodies corporate and neither NATIONAL ARROW & EMERGENCY nor its related bodies corporate have any responsibility for the contents of any such hyperlinks or linked websites.  If you link to any such websites, you leave the Website and do so entirely at your own risk.
    2. The Website may display third party advertisements, which may or may not contain hyperlinks or referral buttons to websites operated by third parties.  The display of such advertising does not in any way imply a recommendation or endorsement by NATIONAL ARROW & EMERGENCY or its related bodies corporate of the relevant advertiser, its products, or services or any such linked website.
    3. If you contact a third-party using functionality provided on the Website, including via email, NATIONAL ARROW & EMERGENCY accepts no responsibility for any actions taken by that third party in response to your communication or for any transactions entered between you and the relevant third party.
  5. Errors and Omissions
    1. NATIONAL ARROW & EMERGENCY endeavours to maintain the accuracy of all its product images, product descriptions, stock availability and prices shown on the Website.  However, NATIONAL ARROW & EMERGENCY reserves the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information.